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Terms and Conditions

Payment Information

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  • Public classroom training seminars must be prepaid a minimum of 7 business days in advance of seminar start date.
  • DGI accepts MasterCard, Visa and American Express credit cards for online registrations.
  • If you need to pay by check please call 800-338-2291.
  • Make checks payable to DGI Training Center and mail to 1060 El Camino Real, Suite C, Redwood City, CA 94063. To ensure proper application of funds, please include the student's name on the check.
  • Wire transfer information is available upon request. Please call 800-338-2291.
  • Foreign enrollments, except Canada, must prepay with a credit card and the card must be issued in the student's name.
  • Federal Tax ID: 94-3143453/Corporation (for USA clients only)

Cancellation, Refund, and Transfer Policies

Payment

  • DGI accepts Visa, MasterCard, American Express, and ACH/EFT payments.
  • Payment can be made at the time of registration.
  • Classroom registration fees must be prepaid a minimum of 7 days prior to the course.
  • Online training courses must be paid before receiving a username and password to begin the program.
  • Checks payable to “DGI Training Center” can be mail to: DGI Training: 1060 El Camino Real, Ste C, Redwood City CA 94063. Be sure to include the students name.

Classroom Training

  • Classroom sign-in: 8:00 to 8:20 the first day. 
  • Instructional hours: 8:30 to 4:30 each day. 
  • Daily lunch is included with all seminars.

Classroom Training Cancellations

  • A $75 cancellation fee is charged for each day of the class when cancelling within 7 days of the start date. (Example: If you cancel a 3-day class you will be charged a $225 cancellation fee). This fee also applies to students who do not show up for the class or leave unexpectedly.

  • Cancellations and transfers to another class may be made more than 7 days prior without penalty.

  • Substitutions may be made up to the first day of class without penalty.

  • You can request a full refund within 30 days of payment. After 30 days credit is issued for a future class only.

  • Cancellations must be rescheduled within the following 12 months of original class, or payment will be forfieted. 

  • DGI reserves the right to cancel programs two weeks prior to the start date. Should this occur, a full refund will be made, or funds may be transferred to another training program.

Hotel Accommodations

DGI negotiates discounted rates for sleeping rooms at each hotel. You may obtain this rate by using the Room Block Code, noted on your Seminar Confirmation Letter. Our special rates are only available until 30 days prior to each seminar, so remember to book early. Hotel reservations must be made directly with the hotel and are not included in the tuition. 

Online Training

  • Prepayment is required before usernames and passwords are released.
  • Students are required to print their own student materials and provide any regulations that may be required. 
  • Certificates are emailed after the training session to students who have paid and receive a passing grade.

Online Training Cancellations

  • Online courses are non-refundable. Please make sure you have selected the proper course as
    no changes/substitutions/cancellations are permitted after registration.

Webinar Training

  • Students are required to print their own student materials and provide any regulations that may be required. 
  • Certificates are emailed after the training session to students who have paid and receive a passing grade.

Webinar Training Cancellations

  • No refunds for cancellations, transfers, or no shows made within 2 days of the webinar.

Delivery of Product:

Registrations for Public Classes: When registering for public classes, a seminar confirmation letter will be emailed to you, to confirm your enrollment in the requested class. If you do not receive a seminar confirmation letter within 2 business days, or have questions, please contact our office at 800-338-2291. Confirmation letters are sent out Monday-Friday. If enrolling on the weekend your confirmation letter will be sent on the following Monday. Important: Please confirm enrollment before booking airfare. Please note our policies for prepayment and cancellation.
Registrations for Online Classes: When registering for online courses, you will receive an email from DGI with your username, password and instructions within 1 business day. Confirmation letters are sent out Monday-Friday. If enrolling on the weekend your confirmation letter will be sent on the following Monday. If you have any questions regarding your registration please call 800.338.2291 or email DGI at dgitc@dgitraining.com
Registrations for Webinar: When registering for a webinar, you will receive 2 emails from DGI with your webinar information within 2 business days. Confirmation letters are sent out Monday-Friday. If enrolling on the weekend your confirmation letter will be sent on the following Monday. If you have any questions regarding your registration please call 800.338.2291 or email DGI at dgitc@dgitraining.com
 

Privacy Policy - DGI Training Inc. does not and will not share your information with anyone outside of DGI.