Webinar FAQ


What time does my webinar start?

DGI public webinars all start on East Coast Time (generally 11am or 1pm). Please refer to your confirmation email for the official start time. If you are not on east coast time, you will need to adjust your time accordingly.

Your confirmation email may show PST, CST or EST depending on the server the emails get routed through. Please carefully read your confirmation email for your start time. 

Private webinars (for your company only) will have a unique start time requested by your company. Once again please carefully read your confirmation letter and adjust your time accordingly. 

How long is the webinar?

49CFR, IATA, IMDG, Lithium Battery & LTD QTY public webinars - plan for an 8 hour class.  These public webinars start at 11am Eastern Standard time, and end around 7pm. This includes instruction and testing time (some students may take longer to test).

General Awareness webinars - plan for a 3 hour class. This public webinar starts at 1 pm Eastern Standard time, and ends around 4pm. This includes instruction and testing time.

Private webinars - These times vary, but always plan for an 8 hour class. 

May we view the webinar as a group?
Yes, you may view the webinar as a group if more than one employee at you location is taking the same class. You will need to message the instructor with the names of all the students attending together, using the webinar control panel, so that everyone is accounted for and allowed to test. You must test alone. 
Do I have to print out the workbook?
Yes, you will need your workbook printed out for class. The only alternative to printing the workbook is if you have dual monitors, and can fully view the presentation and your workbook at the same time. 
Do I have to submit my exam the same day as the webinar?
Yes, the webinar exams must be submitted the same day as the webinar. At the start of class the instructor will let you know what time your exams must be submitted by. Late exams will only be accepted with written acknowledgement from the instructor prior to the start of class. 
Can I cancel my registration?
Webinar cancellations and transfers are allowed up to 2 days prior to the class. There will be no refunds for cancellations, transfers or no-shows within 2 days of the webinar. 
Do I need a microphone?

No, you do not need a microphone. You can listen to the webinar through your computer speakers. Make sure your speakers are turned on, and up. You will be muted during the presentation and will communicate with the instructor using the webinar control panel messaging system.

My webinar requires Regulations (IATA/49CFR/IMDG). Where do I buy them?

Hazmatpac: www.hazmatpac.com - 800-923-9123
DG Supplies: www.dgsupplies.com - 800-347-7879
LabelMaster: www.labelmaster.com - 800-358-6200

IATA - Most current version required (current year 2017 = 58th edition)

49CFR - (Parts 180-185) LabelMaster Early Bird edition - Most current version issued Oct 2016

IMDG - Amendment 38-16, Volumes 1 & 2

Do I really need to purchase the IATA, 49CFR and/or IMDG Regulations?
Yes! Our DGI webinar courses teach you the process of shipping dangerous goods. ALL DGI workbooks and webinar programs follow this process which includes referencing current and applicable regulations. We do NOT provide you with the regulations for webinar courses. The way we operate is to provide you with a workbook or a compendium of the slides in the program, walk you through the process of identification, classification, marking, labeling, documentation, placarding and segregation, using select examples from the regulations, and then assume when you’re done with training you will consult a current copy of the applicable regulations in order to determine your shipments compliance with the rules. See the suppliers above to purchase the applicable regulations for your shipping needs.
When will I get my certificate?
Your certificate will be emailed to you upon successful completion of the course (achieving 80% or better) and once payment has been received. You may need to check your junk or spam folder for your certificate, as they do get stuck there occasionally.