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Webinar FAQ

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Bulk Discounts for webinars - Click here
Connection issues?

The most common connection issue is when your company has a firewall or network that blocks the connection to www.goto.com (GoToWebinar).

If your system does not allow you to join when you click the "join webinar" button in your confirmation email:

  • Check if you you are connecting through a network to access the internet. If you sign in to a network most likely that network is blocking your connection. Contact your IT Department for assistance. 
  • Connect to the internet without logging into your network
  • Alternately you may choose to take your webinar from home on your home computer that is not associated with your work network and/or firewall. 
  • Check out gotowebinars support page: https://support.goto.com/webinar/help/i-cant-join-my-session# 
Do I need a password?
No you will not need a password. Your confirmation email and join link is unique to you. 
What time does my webinar start?

Public webinars all start at 11 am Eastern Standard time. (8am Pacific time).

Private webinars (for your company only) will have a unique start time requested by your company. Please carefully read your confirmation letter and adjust your time accordingly. 
How long is the webinar?

49CFR, IATA, IMDG, Lithium Battery & LTD QTY public webinars - plan for an 8 hour class.  These public webinars start at 11am Eastern Standard time, and end around 7pm. This includes instruction and testing time (some students may take longer to test).

General Awareness webinars - plan for a 3 hour class. This public webinar starts at 1 pm Eastern Standard time, and ends around 4pm. This includes instruction and testing time.

Private webinars - These times vary, but always plan for an 8 hour class. 
May we view the webinar as a group?
Yes, you may view the webinar as a group if more than one employee at you location is taking the same class. You will need to message the instructor with the names of all the students attending together, using the webinar control panel, so that everyone is accounted for and allowed to test. You must test alone. 
Do I have to print out the workbook?

Yes, DGI highly recommends printing your workbook for class. You will be using it throughout the whole class, and will want it during the exam. The only alternative to printing the workbook is if you can fully view the webinar presentation and your workbook at the same time on your screen.
Where can I take the class from?
You can take your webinar from any location that accommodates an internet connection, that does not have a firewall or network that blocks GoToWebinar, and allows you access to your email. DGI highly recommends finding an area that is quiet, and where you will not be distracted by co-workers or daily work activities, as your full attention to the webinar is required. If training at the office, put a sign on your door "Training in progress" to keep from being distracted by co-workers.
What do I need to know about the exam?
  • The exam is taken online at the conclusion of the webinar.
  • The link to the exam is found in your confirmation email, the same email you use to print your workbook and join the class.
  • Exams must be submitted within 3 hours of completion of the course (unless advised otherwise by DGI staff or instructor.
  • You are permitted 2 attempts to pass the exam with an 80%.
  • Do not start the exam until the instructor advises.
  • The exam is self grading and you will be able to review your first attempt before trying again, should you need the 2nd attempt. 
  • When you successfully pass the exam a temporary certificate will be emailed to the email address you provide when starting the exam. 
  • Official certificates are emailed to you within 2 days.
  • Official certificates are not issued until payment for your class has been received by DGI,

NOTE: DO NOT START THE EXAM UNTIL THE INSTRUCTOR ADVISES. IF YOU START EARLY IT WILL NOT BE COUNTED, YOU WILL BE DISMISSED FROM CLASS AND YOU WILL HAVE TO RESCHEDULE AT YOUR EXPENSE.
What is a passing grade?

You must pass your webinar exam with an 80% to be certified. If you do not achieve a passing score on your first attempt, your instructor will ask you to resubmit answers (depending on the questions missed), If you do not achieve a passing score of at least 80% on your second attempt you will be given attendance credit only and will not be certified to ship dangerous goods.

In the event that you do not pass the course after your second attempt, you will be required to register and pay for another class.
Do I have to submit my exam the same day as the webinar?
Yes, the webinar exams must be submitted the same day as the webinar. At the start of class the instructor will let you know what time your exams must be submitted by. Late exams will only be accepted with written acknowledgement from the instructor prior to the start of class. 
Can I cancel my registration?
Webinar cancellations and transfers are allowed up to 2 days prior to the class. There will be no refunds for cancellations, transfers or no-shows within 2 days of the webinar. If you need to cancel please email dgitc@dgitraining.com or call 800-338-2291.
Do I need a microphone?

No, you do not need a microphone. You can listen to the webinar through your computer speakers. Make sure your speakers are turned on, and up. You will be muted during the presentation and will communicate with the instructor using the webinar control panel messaging system.

What supplies do I need?

Sticky notes, pens, highlighter, notepaper along with your printed workbook and any regulations that may be required. 

My webinar requires Regulations (IATA/49CFR/IMDG). Where do I buy them?
See our recommended suppliers list.
Do I really need to purchase the IATA, 49CFR and/or IMDG Regulations?
Yes! Our DGI webinar courses teach you the process of shipping dangerous goods. ALL DGI workbooks and webinar programs follow this process which includes referencing current and applicable regulations. We do NOT provide you with the regulations for webinar courses. The way we operate is to provide you with a workbook or a compendium of the slides in the program, walk you through the process of identification, classification, marking, labeling, documentation, placarding and segregation, using select examples from the regulations, and then assume when you’re done with training you will consult a current copy of the applicable regulations in order to determine your shipments compliance with the rules. See the suppliers above to purchase the applicable regulations for your shipping needs.
What is the difference between a webinar and online training?

Webinars are instructor led. Online is taken on your own.
Webinars are completed in one day. With online training you have 3 months to complete.
When will I get my certificate?
Your certificate will be emailed to you upon successful completion of the course (achieving 80% or better) and once payment has been received. You may need to check your junk or spam folder for your certificate, as they do get stuck there occasionally. 
 Can I share my email with my co-worker?
No, each attendee needs their own, unique email login, unless you are viewing as a group. 

 

Please note: The registration period for enrolling in public webinars closes 1 business day prior to the start of class.